Shipping policy

Shipping policy

Processing time

Existing original paintings are prepared for dispatch within 3–5 business days after payment is received. Business days exclude weekends and public holidays. This is the processing time, not the delivery time.

Personalised commissions have a separate production timeline agreed with you before purchase. Their dispatch date depends on completion of the artwork.

Shipping destinations and costs

Available shipping destinations, options and charges are shown at checkout before you complete your purchase.

Import duties, taxes and customs fees

For deliveries outside the European Union, including the United Kingdom, additional import duties, import taxes and customs clearance or carrier handling fees may apply. These charges are not included in our shipping prices. Customers are responsible for any applicable charges that are not collected at checkout, except where we are legally required to collect or pay them. Where applicable, the customs authority or carrier may request payment before delivery. Please check the import requirements for your destination before ordering.

Delivery

Delivery time after dispatch depends on the destination and shipping service. Processing time and transit time are separate. If there is a delay with your order, please contact us at tuinqinn@gmail.com so we can help.

Damaged, incorrect or missing orders

If your artwork arrives damaged, you receive an incorrect item or your order does not arrive, please contact tuinqinn@gmail.com with your order number. For damage, please include photographs of the artwork and packaging where possible, and keep the packaging while we investigate. We will work with you to find an appropriate solution. Your statutory consumer rights remain unaffected.

Returns

Please refer to our Returns and refunds policy for information about withdrawal, returns and refunds.

Contact

For questions about shipping, email tuinqinn@gmail.com.